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Refund Policy

At Sokeer Organics, we take great care in sourcing, packaging, and delivering our herbal powders and extracts. Customer satisfaction is important to us, and we strive to ensure you are happy with your purchase. Please read our Refund & Return Policy carefully.

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1. Eligibility for Returns

  • Products can only be returned if they are damaged, defective, or incorrect upon delivery.

  • To be eligible, the item must be unused, unopened, and in the same condition that you received it, with original packaging intact.

  • Returns must be requested within [X days, e.g., 7 days] of receiving the order.

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2. Non-Returnable Items

For health and safety reasons, the following items are not eligible for return or refund:

  • Opened or used products.

  • Products without original packaging.

  • Bulk/wholesale orders (unless defective or damaged).

  • Items purchased on sale or with promotional discounts.

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3. Return Process

  • To initiate a return, please contact us at [Insert Email/Phone] with your order number and reason for return.

  • Our team will guide you through the process and provide return instructions.

  • Customers are responsible for shipping costs for returning the product, unless the return is due to our error (wrong or damaged product).

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4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [X business days, e.g., 7–10 business days], and the amount will be credited to your original payment method.

  • Shipping charges (if any) are non-refundable.

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5. Damaged or Wrong Products

  • If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the product and packaging.

  • We will replace the product at no extra cost or issue a full refund.

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6. Cancellations

  • Orders can only be canceled before they are processed and shipped.

  • Once dispatched, cancellation is not possible.

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7. Contact Us

For any questions or to request a refund/return, please contact us at:

Sokeer Organics
Email: [Insert Business Email]
Phone: [Insert Contact Number]
Website: [Insert Website URL]

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